A true culture of service is one of the foundations of Electra Elevators, and a key part of our management and organizational approach. Our extensive service department is committed to this culture. Our well-trained technicians are on-call throughout Israel at all times, with the tools at their disposal to provide fast, efficient, and thorough responses to customer needs.
The Electra Elevators call center is available 24/7 and can be reached online or by phone. Customers can even choose to install remote control features in their elevators, allowing the call center the ability to instantly troubleshoot elevator issues and send a technician, without being notified by the customer.
Electra Elevators' service centers around Israel are staffed by expert technicians. With locations in Tel Aviv, Jerusalem, Haifa, and Eilat, our team is on hand to deal with any issues as quickly and conveniently as possible.
The logistics centers provide daily support to hundreds of technicians servicing more than 16,500 elevators. The relationship between the logistics department and the service department is a crucial part of the added value we offer our customers.
Our nationwide warehouses stock more than 35,000 parts. This means that we are always prepared and can start work immediately when necessary, without ordering additional tools or equipment. The logistics centers are operated using the most advanced technology which allows us to minimize the time technicians need to spend on internal processes, and maximizes the time they have available for their customers.
We use cutting-edge systems and analysis tools in order to stay one step ahead and provide our customers with the best possible solution for their needs. These advanced technologies include:
Technician Locator – provides information about the location of each technician at any given time, allowing for optimal management, maximized efficiency, and excellent service for customers, who benefit from faster technician arrival times.
EES System – a real-time control, monitoring, and analysis system, enabling remote identification of malfunctions. After finding a problem, the system automatically informs the call center and a technician is dispatched before the customer is even aware of the problem. The system's ability to analyze each elevator's malfunction record helps to improve service without involving the customer at all.
Electra View – a new service: installation of screens in elevators. During routine operations, the screen displays news and advertisements. If the elevator malfunctions, the screen allows passengers to contact the service center directly and speak to someone through the monitor.